Dai-ichi Life Holdings has partnered with Capgemini, a Paris-based multinational information technology ( IT ) and consulting firm, to accelerate its digital transformation globally.

The two organizations have signed a multi-year agreement to establish a global capability centre ( GCC ) in India, aiming to tap into the country’s deep pool of skilled professionals to support and enhance its IT and digital strategies.

The collaboration, which initially spans Japan, the United States, and Australia, will leverage a broad spectrum of the GCC’s digital capabilities, including advanced software development, infrastructure modernization, artificial intelligence ( AI ) and data solutions, and robust cybersecurity measures. It will expand into other countries based on market needs and potential, to support Dai-ichi Life’s global ambitions.

"This strategic partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our global capability centre," says Tetsuya Kikuta, president and chief executive officer of Dai-ichi Life Holdings.

"By adopting a build-operate-transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity. This approach sets us apart and strengthens our ability to deliver innovative, high-impact solutions across the group.”

Capgemini will bring its end-to-end capabilities at scale, including its strong presence and delivery track record in Japan, the Asia-Pacific region, and globally, to enable Dai-ichi Life Group’s transformation agenda.

The partnership will focus on co-innovating solutions that streamline operations, harness the power of data analytics and AI, and fortify cybersecurity defences, all while helping to ensure a seamless and enhanced experience for Dai-ichi Life customers.

"Customer service remains one of the most powerful tools for encouraging loyalty and shaping brand perception, and this is increasingly enabled through technology,” says Capgemini CEO  Aiman Ezzat. Chief Executive Officer at Capgemini.

"By combining Dai-ichi Life's deep industry knowledge with Capgemini's global business and technology transformation expertise, including our proven ability to deliver complex solutions, our partnership will help unlock new value for the Dai-ichi Life Group and set new benchmarks in customer service and operational efficiency."