Singapore financial services firm Singlife has partnered with Qlik to enhance its digital agility and analytics capabilities, improve customer service and deliver value-driven digital financial services.
Through Qlik’s cloud data integration and visualization capabilities, Singlife employees gain access to 360° real-time customer insights, including claim processes and call centre service inquiries. These insights, Singlife says, empower employees to make informed decisions, reduce friction and elevate the customer experience for over one million customers across Singapore and Southeast Asia.
As a result, the claims process has been streamlined, leading to enhanced efficiency and a 35% reduction in data analysis costs.
In line with its cloud-first strategy, Singlife is moving its business analytics infrastructure to the cloud in 2024. This move will further enhance its digital capabilities and make it one of the first few financial services companies in the Association of Southeast Asian Nations region to fully migrate its business intelligence solutions to the cloud.